FAQ's

Here are some frequently asked questions (FAQs) that may help you while shopping here at Flavorflow:

Q: What payment methods do you accept?
A: We accept Gcash, Bank to Bank and Cash On Delivery

Q: How long does it take to process my order?
A: We typically process orders within 1-3 business days. During peak seasons, processing times may be slightly longer.

Q: What shipping options do you offer?
A: We offer standard courier (J&T). Shipping rates will vary depending on the destination.

Q: What is your return policy?
A: We accept returns of unused and undamaged items within 10 days of the delivery date. Returns must be in their original packaging and accompanied by a receipt or proof of purchase.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will provide a replacement or a refund.

Q: How can I contact customer service?
A: You can contact our customer service team through by email (flavorflowph@gmail.com), or in our Facebook page Flavorflow.

We hope these FAQs help answer any questions you may have. If you have any further inquiries, please do not hesitate to contact us.

Shipping Policy

Thank you for considering Flavorflow for your online shopping needs. Here is a brief overview of our shipping policy:

Shipping Methods: We offer a variety of shipping methods including standard, expedited, and express shipping. Shipping rates will vary depending on the selected method and the destination.

Processing Time: Orders are typically processed within 1-3 business days after payment is received. During peak seasons, processing times may be slightly longer.

Shipping Time: The delivery time will depend on the selected shipping method and the destination. Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Rates: Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. We offer free shipping on orders over a certain amount.

Delivery Issues: If there are any issues with the delivery of your order, please contact us as soon as possible, and we will work to resolve the issue promptly.

We strive to provide our customers with the best possible shipping experience. If you have any questions or concerns, please do not hesitate to contact us at flavorflowph@gmail.com

Return Policy

Thank you for shopping at Flavorflow. Here is a brief overview of our return policy:

Eligibility: We accept returns of unused and undamaged items within 10 days of the delivery date. Returns must be in their original packaging and accompanied by a receipt or proof of purchase.

Return Process: To initiate a return, please contact our customer service team (flavorflowph@gmail.com) with your order number or phone number and reason for the return. We will provide you with a return authorization number and shipping instructions.

Refunds: Once we receive and inspect your returned item, we will issue a refund to the original payment method. Please note that shipping costs are non-refundable.

Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will provide a replacement or a refund.

Restocking Fee: We may charge a restocking fee for returned items that are not in their original packaging, missing accessories, or show signs of wear and tear.

We strive to provide our customers with the best possible shopping experience, including hassle-free returns. If you have any questions or concerns about our return policy, please contact us at flavorflowph@gmail.com

Privacy Policy

At Flavorflow, we understand the importance of protecting your personal information. Here is a brief overview of our privacy policy:

Information We Collect: We collect personal information such as your name, email address, shipping address, and payment information to fulfill your orders and provide you with the best possible shopping experience.

Use of Information: We use your personal information to process your orders, communicate with you about your orders and promotions, and to improve our website and services.

Sharing of Information: We do not sell, rent, or share your personal information with third parties except for payment processing and shipping purposes. We may share your information with third-party service providers that assist us in operating our website, such as hosting and email services.

Security: We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Cookies: Our website may use cookies to enhance your user experience and personalize your shopping experience. You can choose to disable cookies in your browser settings, but this may limit your ability to use some features of our website.

Children's Privacy: Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to Privacy Policy: We reserve the right to modify or update our privacy policy at any time. Any changes will be posted on our website with the effective date.

We take your privacy seriously and are committed to protecting your personal information. If you have any questions or concerns about our privacy policy, please contact us at flavorflowph@gmail.com

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Terms and Condition

Introduction

Welcome to Flavorflow! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

Products and Orders

2.1 Product Information: We strive to provide accurate and up-to-date information about our bread spreads, including ingredients, nutritional value, and allergen information. However, please note that the information may be subject to change without prior notice.

2.2 Orders: By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion.

Pricing and Payment

3.1 Pricing: All prices displayed on our website are in the local currency and are inclusive of applicable taxes, unless otherwise stated. We reserve the right to change prices at any time without notice.

3.2 Payment: We accept various payment methods as indicated during the checkout process. Payment must be made in full before your order is processed and shipped.

Shipping and Delivery

4.1 Shipping: We currently offer shipping in the Philippines. Shipping costs and estimated delivery times will be provided at the time of checkout.

4.2 Delivery: We aim to deliver your order within the specified timeframe. However, please note that delivery times may vary due to unforeseen circumstances beyond our control. We are not responsible for any delays caused by the shipping carrier.

Returns and Refunds

5.1 Returns: If you are not satisfied with your purchase, please contact our customer support within 3 to 7 days of receiving the product. We may require you to provide relevant details and supporting evidence.

5.2 Refunds: Refunds will be issued based on the condition of the returned product and the circumstances of the request. We reserve the right to determine whether a refund will be provided, including partial refunds if applicable.

5.3 Return Shipping: If a return is approved, you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Intellectual Property

All intellectual property rights related to our website, content, and branding are owned or licensed by us. You agree not to use, reproduce, or modify any part of our intellectual property without prior written consent.

Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or the purchase and consumption of our bread spreads.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the court.

Modifications

We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically for any changes.

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions. Enjoy shopping here at Flavorflow!